Society

Hotelier complains about lack of employees and takes aim at workers: “They can’t stand a 10-hour shift”

An influencer posed as a hotelier and reflected on the working conditions faced by those in the sector.

An influencer posed as a hotelier and reflected on the working conditions faced by those in the sector.
Eduardo Parra | Europa Press
Update:

This isn’t the first time the hospitality industry has come under fire for the working conditions it offers its employees. Recently, a hotelier drew criticism after admitting that his first red flag when considering a candidate is if they ask about basic employment terms—hours, vacation time, salary—the fundamentals any person needs to plan their personal life and household, not to mention determine whether they can even survive on the wage being offered.

“When a worker comes to me and starts asking how many hours they’ll work, how much they’ll be paid, how many vacation days they’ll get—I’m already in the dark,” he said. “If you start making demands... The first thing you need to do is get to work, and then we’ll see how much you’re worth based on what you do.”

He also lamented the ongoing labor shortage: “Finding waiters is a disaster,” he said, though little attention seems to be paid to improving conditions for workers who are more essential than ever—especially the most qualified and experienced. “The season is going terribly due to the lack of waiters; I don’t have enough people to serve,” he added.

“They can’t handle a 10-hour shift with you. You won’t get rich, but you’ll earn a decent wage.” What the hotelier didn’t clarify is what he considers “decent,” what standards he believes are acceptable for his staff and customers, or what kind of quality of life he feels others—or himself—deserve.

In response to such challenges, the Balearic Islands government has signed tripartite agreements with employers and unions aimed at improving working conditions in the sector. These agreements include measures to enhance work-life balance. The region’s first law on work-life balance was introduced to benefit around 180,000 workers. However, it expired in March, and a new version has yet to be signed.

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Meanwhile, the employers’ association has proposed an 8.5% wage increase over three years (including 3.5% in 2025), but unions UGT and CCOO are pushing for a 19% increase, arguing the current offer falls short. Negotiations are ongoing, and the unions have warned of possible protests if no meaningful progress is made. The proposed new collective agreement (2025–2028) is intended to represent a strategic leap forward for the sector, with active involvement from various business associations and labor groups. For now, however, it remains just a theory.

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