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How much do phone operators earn per hour in the US: What is the average salary?

There are thousands of job openings for telephone operators all over the United States, with many listings on various job sites. How much does this job pay?

Update:
Unemployment expected to increase in 2023

Despite automation, telephone operators are in high demand all over the country, with thousands of listings for openings in various job websites. Jooble has more than 780,000 active vacancies listed, with salaries ranging from $39,597 to $86,872 a year, with the median annual salary reported at $56,618. The site gives the average hourly pay at $28.20.

The hourly wage and average salary of phone operators in the U.S. can vary depending on several factors, such as the industry they work in, their level of experience, and the region in which they work. Some areas offer higher wages due to factors such as cost of living or demand for workers in the industry.

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What is the average salary of phone operators?

According to the Bureau of Labor Statistics, as of May 2021, the median hourly wage for telephone operators in the United States was $18.93, which translates to an annual salary of approximately $39,370.

In general, phone operators working in industries such as finance and insurance tend to earn higher salaries compared to those working in industries such as retail or hospitality.

What skills or education are needed to become a phone operator?

  • Excellent communication skills: Phone operators will be interacting with customers, clients, and colleagues over the phone, so having strong verbal communication skills is essential.
  • Patience and empathy: Operators deal with a variety of people, some of whom may be upset or frustrated, so it’s important to be patient, empathetic, and able to handle difficult conversations.
  • Technical skills: People in this field should be comfortable with using computer software and phone systems to manage calls and provide information to callers.
  • High school diploma or equivalent: Most employers require a high school diploma or equivalent for a phone operator position.
  • On-the-job training: Employers typically provide on-the-job training to teach specific phone systems and protocols.
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