Hundreds of Amazon packages invade her San Jose home for a year: “It’s been hell. They paid thousands of dollars to send these boxes to my house!”
A San Jose woman is flooded with Amazon returns after a seller falsely listed her address—hundreds of packages, no help, until the story went viral.
A San Jose woman says she has been living a hellish nightmare for the past year. Kay (a pseudonym used by 7 On Your Side, part of the ABC7 news team that broke the story) has been receiving packages from Amazon after a business listed her home as their return address. Multiple packages have been arriving daily. Kay contacted Amazon several times, but until the case went viral, the company had offered very little support.
The packages begin arriving
When the packages first started showing up, Kay was confused. She didn’t remember ordering anything, and to her surprise, every box contained the same item: car seat covers. Not exactly the most useful—or easy to sell—product. And given the volume of returns, the quality likely wasn’t good enough to resell. The investigation team from ABC found the Chinese-owned seller using the name “Liusandedian” was behind the problem, and had listed Kay’s address as the return location. The brand of covers was listed as Etkin.
Over the months-long ordeal, Kay says hundreds of returned packages landed on her doorstep. By the time she spoke with the 7 On Your Side team, she was running out of space.
Customers are not being protected
“It’s been hell,” Kay said. While her own situation is frustrating, she also feels for the customers who returned their products using her address. Those buyers likely won’t receive refunds, as the company has no way of knowing the items were returned.
After ABC’s reporting, Amazon issued a statement saying they were aware of the case and was working directly with Kay to resolve it. A team from the e-commerce giant even visited Kay’s property to remove the packages she had received up to that point. Now, she just hopes the deliveries stop for good.
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