Social Security announces major policy change: these people will have to go to the SSA offices in person
To improve the safety of its services, Social Security announces new policies. Now, these people will have to go to the offices.
Millions of Americans rely on the Social Security Administration (SSA) for monthly benefits, essential notifications, and access to their personal records. Until now, beneficiaries could verify their identity and manage their accounts entirely online. But that’s about to change.
In an effort to strengthen security, the SSA has announced a new policy that will require certain individuals to visit a Social Security office in person.
Who needs to go to an SSA office?
According to an official statement from the SSA, individuals who cannot log in to their online accounts or are experiencing access issues will now have to verify their identity in person at a local SSA office.
“Americans deserve to have their Social Security records protected with the utmost integrity and vigilance,” said Acting Commissioner Lee Dudek. “For far too long, the agency has used antiquated methods for proving identity. Social Security can better protect Americans while expediting service.”
Why this change controversial
According to official estimates the new requirement will result in an additional 75,000 to 80,000 in-person visits to SSA offices. This surge in demand is expected to increase wait times and put additional strain on appointment availability.
Critics argue that the policy could pose significant challenges for older adults and individuals with limited mobility, many of whom already struggle to visit SSA offices. Advocacy groups for seniors have voiced strong opposition, calling for alternative solutions that won’t disproportionately affect vulnerable populations.
What Should You Do?
If you are currently able to log in to your my Social Security account online, experts recommend verifying that your access remains secure to avoid the need for an in-person visit. If you’re locked out or unable to access your account, be prepared to visit a local SSA office to restore access under the new policy.
Original article written by Daniela Barrera, translated with the assistance of AI and edited by Greg Heilman.
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