Why are Target supermarkets limiting self-checkout systems?

Target is continuing to lessen customers’ access to self-checkout. Late last year, the retailer limited the use of some of their self-checkout counters to clients who only had ten items or less in their basket. Now, they are also cutting back on the hours when people can use these lanes.

According to Business Insider, the company has limited the hours for self-checkout in some stores to 10 a.m. to 8 p.m. Target store hours vary depending on location, but branches usually open at 7 a.m. or 8 a.m., and close between 9 p.m. and 11 p.m.

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Why are Target supermarkets limiting self-checkout systems?

Target will not make this cut in all its supermarkets, but will trim the hours in some locations where a greater loss of capital due to theft has been detected. Many customers have already complained via social networks that the self-payment hours are now less than before.

The losses incurred by self-checkout systems are not only due to theft. Sometimes, customers fail to scan items properly, leading to what is known as “partial shrink”.

Aside from inventory loss, long lines have also caused problems for the retailer at self-checkout lanes. Problems with scanning the items and varying numbers of goods to be paid for are just some of the factors that contribute to long waits for those wanting to use the service.

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Other stores shut down self-checkout

Thefts and other losses at self-checkout counters have led retailers to rethink the use of automation to replace human cashiers.

Number one retailer Walmart has removed some of its self-service kiosks, while Costco has increased staff to help out at the counters to avoid non-members’ use of membership cards.

Kroger and ShopRite have also lessened the self-checkout options in their stores.