Woman buys a pizza from Domino’s, gets charged 100 times its value, and it all ends in a financial claim nightmare

Takeaway meals are convenient, quick and relatively cheap - usually, but not always. One Toronto woman found out that it isn’t always the case. Nayaskr took to social media to tell her tale of woe - a simple pizza order that turned into an authentic saga, and a long, bitter battle with fast food chain Domino’s and her bank, costing her more time, energy and money than she bargained for.

Naya’s pizza nightmare

In a video uploaded to TikTok, Naya (Nayaskr), explained at length how her pizza order escalated into an ordeal. She says she ordered online through Domino’s website on March 30 and the total came to $72.53.

She didn’t notice anything suspicious - payment went through, the pizza arrived and was eaten, then she forgot all about it. However, a couple of days later while she was at work, she noticed she had a missed call from Domino’s. Thinking it must be customer services wanting to know if she had enjoyed her meal, she ignored it and didn’t return the call - then there was another missed call, and a text message from her bank informing her that her credit card had exceeded its limit.

After checking her bank statement, Naya realized that her credit card had been charged $7,253 by Domino’s - 100 times the cost of her pizza order.

Naya thought it was a simple mistake that could be easily resolved but when she phoned Domino’s to discuss the issue and explain that she had been overcharged, the person on the other end of the line “couldn’t care less”. Follow-up calls also proved a waste of time, so she sent four separate emails to the chain’s corporate office, enclosing copies of her receipts and proof of purchase, “To show that the mistake was at their end, not mine”.

And in the meantime, she filed a dispute with her bank on April 1 in a bid to reclaim her money but was told that disputes usually take 30-90 days to reach a resolution.

No progress with Scotiabank

After waiting a month with no news from Scotiabank, Naya called only to be told that her case had not yet begun. Growing increasingly worried, she decided to share her sorry story on TikTok, posting a lengthy video on May 19

“Seven thousand dollars is a lot of money, and this was a time sensitive issue, because everybody knows how a credit card works - you need to pay off your credit card, and you only have a certain amount of days to do so before it starts affecting your credit score, before you start getting calls from collections...” Naya explained

In desperation, Naya managed to pay in $7,000 into her bank account before being hit with any penalties but the issue is still ongoing. “At least now they are looking into it and we’ll wait and see what the outcome is,” she said.

Happy ending

Naya posted an update this week and happily, it seems that there is some light at the end of the tunnel. “Scotiabank have reached out to me and they have finally started looking into the dispute. They have also credited me the $7,000, and so, I’m satisfied with that - that’s honestly all I wanted from the beginning. That’s the temporary resolution for now”.

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