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AT&T data throttling compensation: How much do customers receive and how to apply?

The Federal Trade Commission sued AT&T for misleading its customers with unlimited data plans. This is how you can request compensation: Amounts, deadline…

Estados UnidosUpdate:
AT&T will compensate thousands of customers: How you can request payment

In 2019, the Federal Trade Commission (FTC) settled with AT&T to provide $60 million in refunds after the company misled its customers with unlimited data plans in 2014.

According to the government agency, the phone company charged thousands of customers for unlimited data plans when, in reality, it throttled their data speeds once customers reached a certain amount in a given billing cycle, resulting in exceptionally slow browsing speeds, with apps that were virtually impossible to use.

AT&T put the money into a fund to provide partial refunds to current customers, while those who have already left the company will receive a refund check. However, AT&T has not been able to contact all former customers who were affected, so those who were customers of the company are urged to claim payment.

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AT&T lawsuit compensation: How much do customers receive and how to apply?

Of the $60 million in reimbursement, seven million remain to be distributed. According to the FTC, to be eligible for AT&T compensation, you must meet the following requirements:

  • Be a former AT&T customer
  • Have contracted an unlimited data plan between October 1, 2011 and June 30, 2015
  • Have experienced a data cut during the aforementioned period
  • Have not received an issue-related refund

The exact amount depends on a number of factors. However, the FTC notes that the average payment is between $20 and $30.

If you meet the eligibility criteria, you can request a refund through the official FTC website: For any additional questions, call 1-877-654-1982 or send an email to The deadline to request a refund is 18 May 2023.


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