Is Snapchat down? This is what we know about the internet outage and why it’s not working

Early on Monday Snapchat was hit, with many of those users highlighting problems in the United States, as detailed by downdetector.

Update: user reports indicate that the problems are not isolated to Snapchat and are instead part of a wider issue. Check back for the latest updates.

Several other apps and services provided by Amazon Web Services (AWS) have also been impacted by the internet outage. The problem has been detected and AWS is currently working to fix it as publshed in the following statement:

“We can confirm significant error rates for requests made to the DynamoDB endpoint in the US-EAST-1 Region. This issue also affects other AWS Services in the US-EAST-1 Region as well,” according to the statement. “During this time, customers may be unable to create or update Support Cases. Engineers were immediately engaged and are actively working on both mitigating the issue, and fully understanding the root cause.”

Potential solutions for Snapchat problems

Although you won’t be able to fix the problem on your device until AWS clears up the the matter, when the company finally does fix it, you may have to try one of these quick fixes listed below.

6 fixes to look for when Snapchat snaps aren’t posting

1. Check your Wi-Fi: Connectivity may be the first problem. Try switching to a stronger Wi-Fi network or moving to a location with better cell service.
2. Update your app: Sometimes an outdated app can be the problem, and if you don’t have room on your smartphone or don’t have automatic updates enabled, that could be the reason.
3. Server problems: Of course, it could also be an internal problem. One way to make sure you’re not the problem is to check specialized sites like Downdetector to see if other users are experiencing outages.
4. Camera permission: This one’s a little weird, but somehow there could be an error related to your camera access. Go to your device settings, find Snapchat and make sure the camera permission is turned on.
5. Have you tried turning it off and on again?: If everything else doesn’t work, you can resort to the timeless classic of trying to fix anything IT-related. Sometimes there can be a glitch that affects the app and a classic app restart can work wonders. This restart will depend on your operating system, but being able to completely close it and then reopen it can do the trick.
6. Clear your cache: Another more technical solution is that there may be a problem with the cache. Simply go to your device settings, find Snapchat, and tap “Clear Cache” to free up some space and potentially solve your problem.

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With these troubleshooting tips in your arsenal, you’ll be sending Snaps in no time. Unless, of course, the whole platform is down.

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