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How to contact IRS for missing stimulus check: phone number, fax, email...

If you are looking for a missing stimulus check the IRS is only providing one route to get the information you seek, to use the Get My Payment tool.

If you are looking for a missing stimulus check the IRS is only providing one route to get the information you seek, to use the Get My Payment tool.

It can be frustrating when looking for answers and you want to talk to a real person, either face to face or over the phone. If you have questions regarding stimulus checks the Internal Revenue Service says "Do not call the IRS. Our phone assistors don't have information beyond what's available on"

The IRS has already sent out over 156 million stimulus payments since the third round was authorized in March, with another batch due on Wednesday. There are a number of reasons that your stimulus check hasn’t arrived yet or if it did that it wasn’t for the expected amount. The IRS recommends using the agency’s Get My Payment tool to track your Economic Impact Payment (EIP).

Why hasn’t my stimulus check arrived?

So far around 85 percent of stimulus payments have been sent via direct deposit but the IRS is also sending payments in the mail. If there was a discrepancy between the bank account that the agency has on file and the stimulus check recipient’s current account, the agency will reissue the payment as a paper check or EIP debit card.

Delays in the postal service can account for a payment not arriving on the expected date. It should take about 5 to 7 business days for a letter to arrive, but the IRS says not to attempt to trace a payment until at least 4 weeks have passed for payments sent to a regular address, and longer in other cases.

Stimulus check was for less than expected

If you didn’t receive the amount you expected, that could be because your 2020 tax return hadn’t been processed when the payment was sent. The IRS began sending out “plus-up” payments at the end of March to top up previously made payments based on 2019 tax returns as the agency processes 2020 tax returns. These will continue to go out weekly throughout the year as 2020 tax returns are processed.

You will want to keep an eye out for a letter from the IRS even if it doesn't contain a paper stimulus check or an EIP debit card. After the IRS issues a payment, the agency will send a confirmation letter called a Notice 1444. You can also set up an online account with the IRS, if you haven’t already. There you can check any payments that you have received from the IRS.

You can find additional information at the IRS frequently asked questions regarding lost, stolen, destroyed or not received stimulus checks.


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