How to get the $5 credit from AT&T for customers affected by the network outage
AT&T is giving a $5 credit to potentially impacted accounts of last week’s outage to “help make it right”. What do you have to do to get it?
AT&T suffered a nationwide telecommunication outage last week prompting fears that the system was experiencing a cyberattack. In the end though the company blamed a technical error for the roughly 11-hour disruption to service on 22 February that left customers unable to place calls, text or access the internet.
“Based on our initial review, we believe that [the] outage was caused by the application and execution of an incorrect process used as we were expanding our network, not a cyber attack,” AT&T said. On Saturday, the Dallas-based company apologized and announced that it would be giving impacted customers a “make it right” credit.
How to get the $5 credit from AT&T for customers affected by the network outage
“We apologize for Thursday’s network outage,” AT&T said in a statement. “We recognize the frustration this outage has caused and know we let many of our customers down.”
“To help make it right, we’re reaching out to potentially impacted customers and we’re automatically applying a credit to their accounts,” the company added. “We want to reassure our customers of our commitment to reliably connect them – anytime and anywhere.”
“We’re also taking steps to prevent this from happening again in the future. Our priority is to continuously improve and be sure our customers stay connected.”
Impacted AT&T Wireless customers will receive one $5 credit per account that “will typically be applied within 2 bill cycles.” The amount according to the company is “for the average cost of a full day of service.” The offer does not apply to AT&T Business, Prepaid or Cricket accounts even though at one point over 9,000 Cricket Wireless users were reporting service outages.
Several customers expressed discontent with the amount of the credit on social media. Several complained that due to being unable to work because of the outage, it cost them far more than $5. Others with multiple lines were irked that only one credit would be applied per account.