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Why did Sony remove Cyberpunk 2077 from PlayStation Store and how to get the refund?

On Friday it was announced by Sony Corp that CD Projekt SA's Cyberpunk 2077 was being pulled from its PlayStation Store, and refunds are offered.

FILE PHOTO: Boxes with CD Projekt's game Cyberpunk 2077 are displayed in Warsaw, Poland, Dec. 14, 2020. REUTERS/Kacper Pempel/File Photo

Just as you were getting excited about your new gaming purchase...

Sony Corp said on Friday it is pulling CD Projekt SA's Cyberpunk 2077 from its PlayStation Store and offering full refunds after gamers complained that the flagship title was rife with bugs.

Sony pulls Cyberpunk from PS Store

The unusual move is the latest blow for Poland's top video games maker, whose shares have tumbled 30% amid fury from disappointed fans, as well as industry reviewers who complained they had limited access to the title ahead of its 10 December launch. The backlash against the repeatedly delayed game has led to hand-wringing over the hype that surrounds new titles, the complicity of reviewers in driving that hype and the work environment for rank-and-file developers ahead of release dates.

Anticipation | An advertisment of Cyberpunk 2077 is seen on 4 December 2020.
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Anticipation | An advertisment of Cyberpunk 2077 is seen on 4 December 2020.WOJTEK RADWANSKIAFP

CD Projekt, in damage control and widely seen as risking squandering fan goodwill built up over many years, has promised to fix the bugs through updates. 'Both digital and physical copies of the game will be continuously supported by and will receive future updates from the company,' CD Projekt said in a statement.

Cyberpunk: how to get a refund

To get your refund, go to the official Playstation website and follow the steps. Sony advise that once they have confirmed that you purchased Cyberpunk 2077 via PlayStation Store, they will begin processing your refund.

Note, however, that completion of the refund may vary based on your payment method and financial institution.

The company added that players could still purchase a boxed version of the game and that all digital copies of the game sold so far via the PlayStation Store remain available for use.