Who do I call about my Child Tax Credit?

With 35 million payments sent on day one, the Child Tax Credit has been a boost to families income across the country. The IRS say that 86% of people received the money through a bank transfer but that still leaves 1 in 6 people waiting for checks in the post. If you are one of these people then you may have questions about when the money will arrive and how to find out how to access more information from the IRS.

Who can I call for help?

At time of publication, the IRS is not accepting phone calls for information regarding the Child Tax Credit.

What else can I use for help?

However, the link above will send you to the Child Tax Credit portal where all your information can be accessed and changed. It also says when your money was sent out so you can work out when it should arrive.

More Child Tax Credit help:

How long until you should receive your credit?

For bank deposits the IRS says the transfers should arrive within three business days.

If your credit is being sent by mailed check then it could take one to to weeks to arrive.

You must make sure you have filed your taxes for the 2019 and 2020 fiscal year to be eligible. If you do not have to file your taxes use this link from the IRS portal for more assistance.

When are payments due to be sent out?

The first round of payments were sent on July 15 with five more payments before the end of the year. The other half of the money will be sent as a tax credit at the end of the fiscal year in April.

Timeline for payments:

For more information about the advance Child Tax Credit in 2021 you can check out the IRS Frequently Asked Questions page.