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Capital One outage continues: What we know about customers' deposit issues
An outage at Capital One continues. Here’s what we know so far about the safety of customers' deposits.

On Thursday, Capital One revealed that it was facing technical difficulties that could hinder customers' access to its digital platforms. Many customers have reported issues viewing their deposits, which can be very nerve-wracking when provided with very little information about the status of the outage.
In a post on X, the financial giant explained that the issue was caused by complications related to a third-party vendor affecting its operations.
Although the company has emphasized its efforts to resolve the problems with its vendor, no specific timeline for resolution was provided. The Ask Capital One account mentioned that their “systems are gradually updating” and reassured customers that they “will be able to see your expected transactions online” once the functionality is fully restored.
Capital One offers a soft commitment to cover fees incurred as a result of the outage
When it comes to any fees incurred during this period connected to the outage, Capital One has responded to various queries on X that it will “care for all reasonable fees incurred as a result of this incident once [its] services are restored.” One will not the word reasonable is limiting the responsibility the bank will be willing to take.
Are accounts secure during the outage?
According to Capital One’s posts on X in response to customer concerns, one shouldn’t worry that their account has been compromised or faces a greater risk during the outage.
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