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Social Security

How can I contact OPM retirement services? What is their phone number?

The OPM has many digital and analogue ways of being contacted, making sure that they are as easy to contact as you need.

The OPM oversees the human resource side of federal workers.
Elizabeth FrantzReuters

The Office of Personnel Management (OPM) is a wing of the US government that controls the civilian service. The agency coordinates healthcare, life insurance and retirement benefits for federal government employees, retirees and their dependents.

The OPM has a multitude of ways it can be contacted if you are having problems.

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Ways you can contact the OPM

A help request

On the OPM website there is a section where you can choose a topic and write about your issue. The OPM says it will usually take 3 to 5 business days to send a response.

The link can be found here.

Calling the organization

You can call the OPM if you can't find an answer to your question on or if you can't sign in to OPM Retirement Services Online.

The phone number is: 1-888-767-6728.

There are only certain hours the OPM can be reached.

  • Monday - Friday: 7.40 a.m. to 5.00 p.m. ET
  • Not open on weekends or federal holidays

Writing a letter

Included in the letter must be:

  • First and last name,
  • Phone number,
  • Email address,
  • Claim number,
  • Signature.

Their mail address is:

U.S. Office of Personnel Management

Post Office Box 45

Boyers, PA 16017

Expect up to a three-week delay in getting a response.

In-person visit

While closed at the moment due to covid-19, the office normally hosts in-person meetings. No appointment is necessary.

Their office address is:

U.S. Office of Personnel Management

1900 E. Street, NW

Room 1323

Washington, DC 20415

There are only certain hours the office is open.

  • Monday - Thursday: 8.00 a.m. to 4.00 p.m. ET
  • Friday: 8.30 a.m. to 3.00 p.m. ET
  • Not open on weekends or federal holidays
  • Not open on weekends or federal holidays

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